One of the person responded was Damien Stevens, CEO of Servosity, an On Demand Backup company. Using emails and phone call, we are having a great conversation around online backup services, where it is today and where it needs to be. In my usual direct manner, I started with a very specific question in an email.
AG: How is your approach unique compare to other online backup companies?In last four years, I have heard the same pitch combining ease of use and cost too many times from online backup providers and, I have seen dozens of them come and go in the same time frame. So I wasn't very excited.
DS: Right now we're winning customers over the competition because we've made it easier to understand, we don't charge for backup agents or extra computers, and we are not overpriced like some of the higher end competition (redacted name of competitors).
Then, he piqued my interest wanting to discuss the technologies that may enhance the value of online backup services. The demand for these technologies is not something that can be delivered on overnight. Customers are not asking the benefits of these technologies right away either. But if customers were to ask for them in 12 - 24 months, it needs to go on the service/product development roadmap soon.
Since then, our conversation has been very lively and wide-ranging. The discussions revolved around potential customer requirements of versioning, lowering network bandwidth utilization, making restores easier, and better backup/restore job management. We also discussed wide variety of technologies like CDP, data de-duplication, snapshots, replication, archiving, monitoring and management.
In the end, I decided to leverage the power of blog by writing this post and putting forward questions to my readers.
What is your opinion and experience with online backup services?
As a customer and user, what would you like to see in an online backup solution in next 12 - 24 months?
As a service provider, storage vendor, or someone familiar with various storage technologies, what technology would you recommend to be included within next 12 - 24 months?
BTW, if you have any experiences with Servosity On Deman Backup service, I would like to hear about them.