tag:blogger.com,1999:blog-7209606.post116485876856821902..comments2023-08-24T02:55:54.336-07:00Comments on Random Thoughts: Impressions of Storage and Service in JapanAnil Guptahttp://www.blogger.com/profile/04626638497955200142noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7209606.post-1164937733746292672006-11-30T17:48:00.000-08:002006-11-30T17:48:00.000-08:00Chris, hopefully HDS is listening and working! Tha...Chris, hopefully HDS is listening and working! Thanks for your viewpoints.<BR/><BR/>My experience with HDS products is limited ... but somehow others are using me as sounding board on HDS issues. I like their hardware, just give me improved total service experience and I am sold.<BR/><BR/>Powerlink has lot of stuff but I hear sometime it is also used as scapegoat.Anil Guptahttps://www.blogger.com/profile/04626638497955200142noreply@blogger.comtag:blogger.com,1999:blog-7209606.post-1164876082920750362006-11-30T00:41:00.000-08:002006-11-30T00:41:00.000-08:00I have a considerable amount of experience with HD...I have a considerable amount of experience with HDS products. The hardware is extremely reliable and performs well. The software is another issue entirely. The product suite shows no consistent view - product names change continually - (is it Cruise Control or Volume Migator?) and most of the tools I've attempted to use have had no apparent user validation testing. From a service side, the hardware engineers are excellent; HDS falls down badly on the support part - still no equivalent of EMCs Powerlink; software announcements via email/website is poor (have a look at Cisco's field announcements all via RSS). New product releases and features come out and I don't know about them. Manuals and documentation are weak. There are plenty of things to do...Chris M Evanshttps://www.blogger.com/profile/05633427140097100466noreply@blogger.com